Dolaché Privacy Policy

Last updated: 09-JUL-2025

Dolaché (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website [www.dolache.com], make a purchase, or otherwise interact with us.

1. What Data We Collect

We may collect and process the following types of personal data:

Identity Data: Name, title, date of birth (if provided).
Contact Data: Billing address, shipping address, email address, phone number.
Payment Data: Limited payment information (processed securely via our payment gateway; we do not store full card details).
Technical Data: IP address, browser type, device information, operating system.
Usage Data: Information about how you use our website and products.
Marketing & Communications Data: Your preferences for receiving marketing from us.

2. How We Collect Your Data

We collect your data in the following ways:

Direct Interactions: When you create an account, place an order, fill out forms, or communicate with us.
Automated Technologies: As you interact with our site, we collect data through cookies and similar technologies.
Third Parties: From trusted partners like payment processors, delivery companies, or analytics providers.

3. How We Use Your Data

We use your personal data only for legitimate business purposes, including to:

Process and deliver your orders.
Manage your account and customer support.
Communicate order updates and respond to inquiries.
Improve our website, products, and services.
Send you marketing communications (only with your consent).
Comply with legal and regulatory requirements.

4. Legal Basis for Processing (GDPR-style)

Where GDPR applies, we process your personal data based on:

Contract: To fulfil a purchase or service you have requested.
Consent: When you have given us permission, e.g., to receive newsletters.
Legitimate Interests: To run and improve our business.
Legal Obligation: When required by law.

5. Sharing Your Data

We only share your data with trusted third parties who help us provide our services, such as:

Payment gateways and banks to process transactions.
Logistics partners for delivery.
IT and system administration service providers.
Legal or regulatory authorities, when required.

We never sell your personal data to third parties.

6. International Transfers

If we ever transfer your data outside India (e.g., using cloud services with servers abroad), we ensure that appropriate safeguards are in place to protect your privacy rights.

7. How We Store & Protect Your Data

We store your data securely using reasonable technical and organizational safeguards in line with India’s IT Act and international standards. We retain your data only as long as necessary to fulfil the purposes we collected it for, or as required by law.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

Access and obtain a copy of your personal data.
Request correction of inaccurate data.
Request deletion of your data (where legally permissible).
Withdraw consent for marketing at any time.
Lodge a complaint with a data protection authority (where applicable).

To exercise your rights, email [customercare@dolache.com].

9. Cookies

We use cookies and similar technologies to collect technical and usage data to improve your experience. You can manage cookie preferences through your browser settings. For details, see our [Cookie Policy].